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Warranty

 

Warranty Policy

GTPLAYER ONE-YEAR WARRANTY 

GTPLAYER is a brand that values transparency and builds good relationships with our valued customers. As a result of this, we employ no questions asked warranty policy for all our customers.

If for any reasons your GTPLAYER products are damaged, malfunctioning or have any issues, GTPLAYER will take full responsibility for your product within 1 year after the purchase date.

 

Extend your warranty from 1 to 2 years*(Total of 2 Years): 

  1. Take a photo of your new GTPLAYER product. Make sure you get a great shot of your set-up! 
  2. Post a review of the product (on the product page)and show the reason why you recommend the product.
  3. Mail the Screenshotwith your Order IDto US@GTPLAYER.com We will review your comment and tell you if the warranty can be extended.

 

*Note: The warranty period can be extended to a total of two years, including the initial one-year warranty period, for purchases made on the official website. Please retain the original chair as we will provide you with the necessary replacement parts to address any issues that may arise.

 

OUR COMMITMENT TO YOU:

All GTPLAYER customers qualify for full access to our no questions asked warranty immediately after purchase. If you ever have any inquiries' regarding whether your product is still under warranty, please email us at us@GTPLAYER.com about your warranty status. We will ask for:

  1. Your Full Name 
  2. Your Order Number
  3. Your Address
  4. Label picture, Please find it underneath the seat.

against:

  1. missing parts at the time of delivery;
  2. parts damaged at the time of delivery or within 1-year warranty;
  3. inconsistent with the description in the applicable contract of sale at the time of delivery;
  4. major parts should be included: pillows, cushions, armrests, base, wheels, ect.

TO RECEIVE WARRANTY SERVICE, PLEASE:

  1. Contact our Customer Service Department at us@GTPLAYER.com and advise them of the details issue. Customer Service will provide you with information as to how to proceed.
  2. Please remember, product returned for warranty claims must be accompanied by the original order number as well as written details regarding the problem, the location of the product, etc.
  3. If your product is returned, please retain a copy of the shipping information for your records.