We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!
30 DAYS RETURN GUARANTEE
Returned products MUST include all accessories, and they must be sent in its original packaging. Otherwise, the product will not be returned for a refund. Undamaged products may be returned for a full refund for any reason within 30 days of the date of delivery. Once the returned item arrives back in our's warehouse for inspection, the refund process will begin. If the product(s) is damaged, not in its original condition or missing parts, we will usrm you if you are eligible for a partial refund. This is decided from case to case, depending on the severity of the damages or what parts are missing.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs. (We will charge a return fee depending on the model of the item.)
- For non-quality related warranty claims, we refund the cost of the product itself. (Free shipping items will be charged 20% of its price)
- Returns not made on request will take additional time to process, and we reserve the right to charge additional fees.
- Returns may be rejected if items do not meet the above requirements or without contacting official customer service
Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.
Shipping costs must be covered by buyer in the following situations:
- Returning products for any reason other than a proven defect. (i.e. if you changed your mind or if you are unhappy with the product for some other reason)
- Buyer’s accidental returns
- Returning items claimed to have defects but found by our quality control to be in working condition
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
And it is your responsibility that the package arrives safely to us, so we recommend that you use a courier service where it is possible to track the shipment.
If the product is faulty when you receive it, please email us at us@GTPLAYER.com or call us at (877)236-5969(9:30-17:30 PST M~F), and we will help you out (see more usrmation under Warranty Policy).
NON-RETURNABLE ITEMS
We will not accept returns in the following conditions:
- Items outside the 30 days warranty time-frame.
- Washed, worn, used or misused items.
If you still want to return when it exceeds 30 days, the return shipping fees should be at buyer's responsibility, and we'll charge 50% or more for the usage or we may provide the replacement of the spare part instead within the warranty period.
HOW RETURN WORK
Service Email（For better service non-quality refund requests will only be accepted by email contact.）:
us@GTPLAYER.com
Please carefully follow our returns process to minimize any delays:
- If your item is returnable (see above), please submit a ticket in our Support Center stating your:
- Order Number
- Product Name
- Reason for Return
2.Our customer service team will respond to your request within 48 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
- As soon as we have received the product(s) and made an inspection we will usrm you of our decision. If a refund is approved we will automatically credit the purchase to your credit card or original method of payment.